Mobile Twinning

The Challenge:

Effective Communications are critical in the real estate, insurance, financial and legal industry. Consumers are demanding, wanting to reach their representative immediately or they’ll look elsewhere so availability and responsiveness are essential. If you look at the typical realtors business card, they have several numbers listed such as office, cellular and home. More times than not, the caller calls on the cellular number racking up airtime minutes even though the realtor may be sitting at his/her desk. The airtime usage is expensive, not to mention using up battery time that should be saved for when they are truly mobile.

Realtors, insurance, financial and legal professionals and staff need the tools to accelerate deal closure and drive new revenue opportunities. These “mobile professionals” typical day involves many moving parts; including buyers, sellers, agents, brokers, attorney’s, and more. Mobile phones added to business lines add up to multiple numbers per person. To add to the challenge, communications are typically mixed between the field and the office. With deals that often hinge on a single phone call, real estate firms need voice services that meet their unique mix of requirements. Current service offerings, whether Centrex or site-based PBXs, typically lack the features, especially the ability to bridge mobile and office lines.

The Solution:

The Integrated Communications System service delivers results by offering professionals and staff a suite of innovative and enhanced voice services that support activities in the office and the field. More importantly, it can work to better coordination interactions between the office and field for more productive overall branch operations. Although the features that the system offers such as Virtual Receptionists can aid in overall productivity and image enhancement, “Mobile Twinning” has the greatest impact on overall productivity and cost containment.

With Mobile Twinning, mobile professionals are able to have their call coverage rules from their main system follow them to their mobile phone and then they can transfer that call back from their mobile phone to their desktop handset when they return to the office. The main benefit is that the customer has only one number to call to reach you and you can contain airtime costs by transferring the call back to your main system.